Tenants

No Tenant Fees

QUALITY LETS removes the barriers to renting.  We have NEVER CHARGED tenant fees & have always maintained the position that fees are both unnecessary & extortionate.


Legal Certificates

When renting a room or property from Quality Lets you can rest assured that it is FULLY COMPLIANT with CURRENT GOVERNMENT LEGISLATION & all of the relevant certificates i.e. EPC, Gas Safety, Electrical Safety, Smoke Alarm, PAT (Portable Appliance Testing) & Legionella Risk Assessment. Every QUALITY LETS property has a HOUSEHOLD MANUAL where all the documents related to your rental can be accessed at any time. DIGITAL CERTIFICATES are also available upon request.


Deposit

Your deposit will be registered by us within 7 days of our receiving it. All deposits are registered with the DEPOSIT PROTECTION SCHEME.


Service

We pride ourselves on delivering a QUALITY SERVICE. We respond to calls late on in the evening and at weekends. We are ALWAYS HERE IN AN EMERGENCY and we don’t use out of office numbers.


Moving In

Upon moving in to a Quality Lets Rental you will be met by us. We will GO THROUGH EVERYTHING with you & DEMONSTRATE HOW EVERYTHING WORKS. You will also be shown where the essentials are located such as meters, water stop taps etc.

If you are in a house of MULTIPLE OCCUPATION then there will be a HOUSEHOLD MANUAL with RELEVANT INFORMATION such as BIN COLLECTION DAYS ETC.


Repairs

Any REPAIRS REPORTED are normally RESOLVED WITHIN 24HRS. We endeavour to get our DEDICATED TRADESMEN to you as soon as possible but never any later than the next day.


Super-Fast Broadband

All multi-let Houses, both Student & Professional come with Super-Fast UNLIMITED BROADBAND as standard.


Rent Arrears

Though we don’t like rent arrears WE WILL WORK WITH YOU through times of difficulty. However, in order for us to help you we need your CO-OPERATION & HONESTY.


What is Required of Me As a Tenant ?

We expect all of our Tenants to be COURTEOUS & RESPECTFUL to their NEIGHBOURS & FELLOW HOUSE MATES. Please keep all COMMUNAL AREAS CLEAN. Failure to comply will RESULT in your TENANCY NOT BEING RENEWED. We expect REPAIRS TO BE REPORTED AT THE EARLIEST CONVENIENCE. We would also expect to receive your RENT ON TIME unless you have given us prior notice of a delay.

 

 

 
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